Hold&Drag

Faq

FAQ

frequently Ask Questions

Have questions you want answers to?

Choose your tour/date/party size and complete secure online booking. E-voucher is emailed after confirmation; 24/7 WhatsApp support.

Credit/debit cards (3D Secure), bank transfer, and cash on eligible tours (TRY/EUR/USD). Payments are SSL/TLS secured.

See Inclusions/Exclusions. Typically: licensed guide, transportation, scheduled meals, entrance fees. Personal expenses, tips and “extra” activities are excluded.

Yes—enter billing details during checkout.

Subject to availability. Same-fare date/time changes accepted up to 48 hours before service.

All deadlines use Central European Time (CET/CEST): 48+ h full refund · 24–48 h 50% fee · under 24 h/no-show non-refundable. Refunds usually appear within 5–10 business days. (Flights/hotels/special events follow supplier rules.)

If weather-dependent activities (e.g., hot-air balloon, boat, paragliding) are cancelled, we offer free re-booking or a full refund of the activity fee (may be handled separately from package price).

Yes in central zones; surcharges may apply for outer areas and are shown on your confirmation.

Yes—A-Class/TÜRSAB-compliant licensed guides. English & Turkish by default; other languages on request.

Classic day tours host ~12–20 guests. Private tours are exclusively for your party.

Typically include round-trip domestic flights, airport transfers, guided day tours and hotel. Cave-hotel options available in Cappadocia.

Depending on package: 3★–5★ and/or cave hotels; upgrades available on request.

We re-plan your itinerary with equivalent services and notify you in writing.

It depends on weather and Civil Aviation approval. If cancelled, we offer re-booking or a balloon-fee refund.

Sunrise/day/sunset, dining, photo & celebration concepts; captain-only or guided private yacht experiences.

Safety gear/briefing provided; guided routes. Minimum driver age/licence may apply by operator.

Vary by operator; pregnant guests cannot join. Age/weight limits may apply—see your voucher.

Cover shoulders/knees; scarves may be provided for women; shoes off at entry.

Vary by tour; age bands/discounts are listed on each tour page.

Many tours are accessible, but historic terrain can be challenging. Tell us in advance to plan suitable routes/vehicles.

Confirmation includes 24/7 WhatsApp and an emergency number; our ops team assists in real time.

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