We are here to help you discover the most breathtaking destinations in Turkey. With our professional approach and high-quality travel services, we offer unforgettable journey experiences tailored just for you.
Çilem Tourism Travel Agency (Passionis Travel) delivers safe, seamless, and well-crafted journeys across Turkey, backed by 5 years of industry experience. Our TÜRSAB A-Class license (No: 17606) ensures full compliance, transparency, and professional standards.
Tailor-made trips: Istanbul heritage walks, Cappadocia hot-air balloons, Pamukkale & Ephesus culture routes, Antalya–Fethiye coastal escapes, Mount Nemrut & Mesopotamian heritage, Trabzon & Sumela nature tours.
Signature experiences: Private Bosphorus yacht cruises, paragliding, scuba diving, ATV & Jeep safaris.
End-to-end service: Flights, hotels, airport transfers, licensed guides, fast-track entries.
Professional planning: Needs assessment → personalized itinerary → clear pricing → on-time operations.
Digital convenience: Online quotes & booking, secure payments, instant confirmations, 24/7 WhatsApp support.
Reliability & quality: Trusted local partners, modern fleets, transparent communication.
Responsible travel: Programs that support local communities and respect the environment.
Experience & flexibility: From short getaways to multi-stop itineraries.
Multilingual operations: English and additional languages on request.
Guest satisfaction: Clear schedules, punctual delivery, swift resolution.
Let’s design the right itinerary for you. Contact us and we’ll finalize your plan in a few simple steps.
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Note: For detailed information on personal data and your rights, please refer to our KVKK/Privacy Notice.
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www.passionistravel.com shall not be liable for any direct or indirect material or moral damages arising from the use of the site. All usage and content rights of the site are reserved. All rights to the site belong to PASSIONIS TRAVEL ENTERTAINMENT ORGANIZATION IMPORT EXPORT TRADE LTD. CO.
Unauthorized use is prohibited by law.
At Passionis Travel, your privacy and payment security are essential. We comply with GDPR/KVKK and protect all forms, logins, and payments with SSL/TLS encryption. Card transactions are processed by PCI-DSS compliant payment gateways; we do not store full card details on our servers.
Name, contact details, reservation information (tour/date/party size) and—when required by law—ID details. We collect only what is necessary to confirm and operate your booking.
To process reservations, issue tickets/invoices, provide customer support, fulfill legal/financial obligations, prevent fraud, and improve our services. We do not sell your data.
Only as long as needed for bookings, after-sales support, and legal retention rules. When the period ends, data is securely deleted or anonymised.
You may request access, correction, deletion, or restriction of processing at any time. For data requests, please contact [email protected].
Cookies help us run the site and measure performance. You can manage preferences in our Cookie Policy.
For full details, see our Privacy Notice (KVKK) and Cookie Policy.
Last updated: September 2025
Data Controller
Passionis Travel Eğlence Organizasyon İthalat İhracat Tic. Ltd. Şti. acts as the data controller under Turkish Law No. 6698 on the Protection of Personal Data (KVKK).
Address: Hobyar Mah. Yalı Köşkü Cd. No:18 D:203, Mühürdarzade İş Hanı, Fatih, Istanbul, Türkiye
Email: info@passionistravel.com | Phone: +90 506 166 76 85
TÜRSAB: A-Group, Certificate No: 17606
Identity & Contact: Name, country/city, email, phone.
Booking & Transaction: Tour/hotel/flight/transfer choices, dates, party size, PNR and ticket/accommodation details, inquiry/complaint logs.
Payment: Amount, date/result, authorization details (full card data is not stored on our servers; payments are processed via PCI-DSS compliant providers).
Marketing & Preferences: Consents, campaign choices, cookies/online identifiers (see Cookie Policy).
Special Categories (if applicable & with explicit consent): For certain activities (e.g., scuba diving, paragliding) a safety/fitness health declaration may be required and is processed strictly for that purpose.
Contract performance: Creating bookings, issuing tickets/vouchers, and operating guides/transfers/hotels/activities (including WP Travel Engine booking flows).
Customer support: Handling requests and complaints.
Legal obligations: Tax/commercial retention, invoicing, regulatory requests.
Security & fraud prevention.
Service improvement & analytics.
Marketing (opt-in): Campaign messages and personalisation, subject to consent.
Data is collected via our website (WP Travel Engine forms), communication channels, payment/analytics tools, and via partners/suppliers.
Legal bases under KVKK Arts. 5 & 6 include:
Art. 5/2(c) Contract, Art. 5/2(ç) Legal obligation, Art. 5/2(f) Legitimate interests, and Art. 5/1 & 6 Explicit consent (for marketing cookies/messages and special category data such as health declarations).
Suppliers/Partners: Airlines, hotels, transfer and activity operators, licensed guides.
Payment Providers: Banks and payment gateways (PCI-DSS compliant processing).
IT/Infrastructure & Support: Hosting, email, WTE plugins/integrations, CRM, call, analytics and marketing tools (some services may be hosted outside Türkiye).
Public Authorities: Where legally required.
International transfers are carried out in compliance with KVKK (explicit consent or other permitted mechanisms).
Booking/transaction & invoices: As required by tax and commercial laws (long-term archiving may apply).
Support records: For the service lifecycle and statutory limitation periods.
Marketing data: Until consent withdrawal or a reasonable period.
After expiry, data is securely deleted, anonymised or destroyed.
We apply SSL/TLS encryption, role-based access controls, data minimisation, secure backups and other technical/organisational measures. Full card data is never stored on our servers.
You may request: to learn whether your data is processed; information on processing; whether used for intended purposes; recipients in Türkiye/abroad; correction; deletion/destruction under applicable conditions; notification of actions to third parties; and to object to any results to your detriment.
Submit KVKK requests in writing or via registered electronic means to:
Email: info@passionistravel.com
Address: Hobyar Mah. Yalı Köşkü Cd. No:18 D:203, Mühürdarzade İş Hanı, Fatih, Istanbul, Türkiye
We respond within 30 days. We may request additional information to verify your identity.
Our services are not directed to under-18s. Where applicable, guardian consent is required.
This notice may be updated due to process or legal changes. The latest version will be published on our website.
Links: Privacy & Security · Cookie Policy · Terms of Use
Last updated: September 2025
Have questions you want answers to?
Choose your tour/date/party size and complete secure online booking. E-voucher is emailed after confirmation; 24/7 WhatsApp support.
Credit/debit cards (3D Secure), bank transfer, and cash on eligible tours (TRY/EUR/USD). Payments are SSL/TLS secured.
See Inclusions/Exclusions. Typically: licensed guide, transportation, scheduled meals, entrance fees. Personal expenses, tips and “extra” activities are excluded.
Yes—enter billing details during checkout.
Subject to availability. Same-fare date/time changes accepted up to 48 hours before service.
All deadlines use Central European Time (CET/CEST): 48+ h full refund · 24–48 h 50% fee · under 24 h/no-show non-refundable. Refunds usually appear within 5–10 business days. (Flights/hotels/special events follow supplier rules.)
If weather-dependent activities (e.g., hot-air balloon, boat, paragliding) are cancelled, we offer free re-booking or a full refund of the activity fee (may be handled separately from package price).
Yes in central zones; surcharges may apply for outer areas and are shown on your confirmation.
Yes—A-Class/TÜRSAB-compliant licensed guides. English & Turkish by default; other languages on request.
Classic day tours host ~12–20 guests. Private tours are exclusively for your party.
Typically include round-trip domestic flights, airport transfers, guided day tours and hotel. Cave-hotel options available in Cappadocia.
Depending on package: 3★–5★ and/or cave hotels; upgrades available on request.
We re-plan your itinerary with equivalent services and notify you in writing.
It depends on weather and Civil Aviation approval. If cancelled, we offer re-booking or a balloon-fee refund.
Sunrise/day/sunset, dining, photo & celebration concepts; captain-only or guided private yacht experiences.
Safety gear/briefing provided; guided routes. Minimum driver age/licence may apply by operator.
Vary by operator; pregnant guests cannot join. Age/weight limits may apply—see your voucher.
Cover shoulders/knees; scarves may be provided for women; shoes off at entry.
Vary by tour; age bands/discounts are listed on each tour page.
Many tours are accessible, but historic terrain can be challenging. Tell us in advance to plan suitable routes/vehicles.
Confirmation includes 24/7 WhatsApp and an emergency number; our ops team assists in real time.
We offer carefully crafted tours across Turkey’s stunning cultural heritage, unique nature, and historic cities. With our local guides and professional team, we’re here to ensure every moment of your journey is truly unforgettable.
Enjoy unique experiences with customized routes far from the crowds.
Explore with licensed, experienced guides who know the region inside out.
